Collection Times

When booked in advance, collections usually take place between 9am-9pm, depending on the collection times in your area.

Same Day Collection

Same day collection is available for most of our services. We generally recommend booking before midday if you’d like your parcel to be collected on the same day but (depending on your courier and your collection address) it is often possible to book much later than this. The cut-off time for same day collection in your area will be displayed during the booking process.

For same day collections, it is possible to restrict your collection time for some services, depending on your area. The table below is provided as a general guide:

	It is possible to request a three hour collection window based on the standard collection times in your area (e.g. between 11am and 2pm)
	It is possible to request a three hour collection window based on the standard collection times in your area (e.g. between 11am and 2pm)
	Goods are collected up to 5pm and as late as 9pm for some residential postcodes.
	Goods are collected between 9am-5pm and as late as 6pm for some residential postcodes.
	For all USPS services, you can choose either to deliver your consignment into our warehouse yourself, or to have it collected by UPS. If you opt for UPS collection, the UPS collection times above will be applicable.

Please note: Whilst we endeavour to arrange your collections as requested and have a high success rate, collection times cannot be guaranteed and compensation is not given for failed collections. Please telephone us if you need to rearrange a collection.

Collection times for Import Services

For our import services, same day collection and specific time slots are generally not available, but we do offer day-definite collection.

	Choose day-definite collection, from next working day onwards.
	Choose day-definite collection, from next working day onwards.