Insurance

Transglobal Express offers insurance free of charge for shipments up to a value of €50 (except for shipments with Evri, Landmark and USPS). For all services except Evri, Landmark and USPS, we also offer additional cover which protects your goods during shipment for up to a maximum value of €2500. If you are sending items of great value or importance to you, we strongly recommend that you take out additional insurance.

For our Evri, Landmark and USPS services, we offer free insurance for shipments up to a value of €25 and optional insurance for goods with a value of €25 to €250 for Landmark and USPS shipments and €25 to €150 for Evri shipments.

The information below outlines the terms and conditions of our insurance policy. Please take care to read the policy in full.

Insurance Terms & Conditions

Our insurance terms and conditions cover the below points:

1. What cover will my consignment have?
2. How is the cost of my premium calculated?
3. What items cannot be insured?
4. How do I purchase insurance?
5. How do I make a claim?

1. What cover will my consignment have?

Our cover protects you against loss or damage of your consignment in transit, up to the maximum value declared in your policy, provided that you satisfy the conditions of making a claim.

In the event of partial loss or damage, the settlement figure will be calculated as a proportion of the total declared value.

Our insurance does not give cover for losses incurred by delay.

Please note: In respect of loss or damage we do not cover for indirect or consequential loss such as (but not limited to) loss of profit or loss of market. Furthermore, we do not accept claims for mechanical derangement. This is when an item is reported as faulty or broken but shows no clear external evidence of damage in transit.

Tip: Before sending your shipment, take photos of the shipment and its packaging. These photos can be used as evidence and speed up the claims process in the event of damage.

2. How is the cost of my premium calculated?

All services except Evri, Landmark and USPS

All consignments are covered free of charge for loss or damage for up to a maximum of €50 per consignment (not per box).

For consignments worth €50-250, the minimum premium of €5 applies.

The maximum value of cover we provide is €2500 per consignment.

For consignments worth €250-€2500, the premium is calculated at 2% of the declared value of your consignment. Feel free to use our Insurance Calculator.

The declared value is not displayed on the air waybill and, where applicable, should not affect the declared value for customs.

Please note: insurance cover is only refundable up until the shipment has been collected.

Evri, Landmark and USPS services

All Evri, Landmark and USPS shipments are covered free of charge against loss or damage up to a maximum of €25 per shipment (not per box).

A premium of €5 is charged for goods with a value between €25 and €250.

Please note: Insurance cover can only be refunded until the shipment has been collected.

3. What items cannot be insured?

Your cover will not be valid if you are sending anything featured on our "Dangerous, Hazardous and Prohibited" list, or our "No Compensation" list (see below). No Compensation goods are items that can be sent but that we cannot cover against loss and/or damage.

It is your responsibility to ensure that your goods can be insured and shipped. Please contact our team if you are unsure.

4. How do I purchase insurance?

Our insurance is available for purchase during the booking process.

You will be asked to enter the amount you wish to insure your shipment for. The cost will be calculated, and you can add this to your order before proceeding.

5. How do I make a claim?

Claims for loss or damage must be made within a designated time period and meet certain requirements for documentation and evidence. Please refer to our claims and liability page for this information in full.

Claims relating to damage or loss can be made by emailing [email protected] or by calling us on 069 9050 6780 (Monday-Friday 9am-5:30pm) in the first instance.

• Claims must be made directly to Transglobal Express. Any attempt to claim with the carrier directly will invalidate your claim with us.
• A claim can only be made by the person or company contracted with Transglobal Express; that is, the account holder, not the receiver.
• A claim for lost or damaged goods will be rejected if the items claimed for are missing from the original valued customs invoice or if the items claimed for are on our list of "Dangerous, Hazardous and Prohibited", or "No Compensation" items.
• Claims for lost parcels or partial loss (missing contents) will be invalidated if the goods are located or are no longer considered lost. 
• In the event of a full settlement for damaged goods, the goods become the property of Transglobal Express and we reserve the right to retrieve them.

All successful claims will usually include a refund of the carriage costs.

We aim to process all claims as quickly as possible.

Payments for successful claims will be made in Euro (EUR).