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Documentation

All of the shipping documentation you need for your delivery will be automatically produced for you during the booking process. The documentation required will vary depending on your destination and the service you choose.

Please use the following information as a general guide:

All parcels must be labelled

Please use the documentation provided by Transglobal Express to avoid any billing complications with the carrier.

  • If you are shipping with DHL Express, UPS or TG Flex, your Shipping Label (Air Waybill) will be produced automatically during the booking process. You should receive your documentation within the next few minutes or within an hour at the most. If your order has been placed outside of business hours and you do not receive your documentation within a few minutes, this will be attended to on the next working day. Please print and attach one copy to your parcel. Please also ask the driver to sign a copy to retain for your records. We also recommend placing an additional copy inside your parcel.
     
  • If you are shipping with TNT, your shipping documents will not be produced automatically during the booking process. You should receive your documentation within an hour at the most. If your order has been placed outside of business hours and you do not receive your documentation within an hour, this will be attended to on the next working day. Print the Receiver Copy and securely attach it to your parcel. Print the Sender Copy and keep it for your records. Print the other Copies and hand these to the TNT Express driver upon collection. We also recommend placing an additional copy inside your parcel.
  • If you are shipping with DPD, your shipping documents will not be produced automatically during the booking process. The driver will provide the shipping labels upon collection.

If you are shipping with TG Flex, your packages are collected from your address and delivered to our warehouse in the UK by UPS or TNT. As soon as we receive your parcel, we will label it appropriately and forward it to your final destination via our carriers. The new tracking number for your shipment from the UK to its final destination will be available in your My Account area (TG Flex).

Are you shipping outside of the EU?

All shipments bound for non EU countries must be accompanied by four copies of a Customs Invoice. This is a document detailing the contents and value of your goods for customs purposes. It will speed up customs clearance and enable the relevant authorities to calculate any customs charges.

  • During the booking process, you will be invited to enter details of the cost and value of your goods and your Customs Invoice will be generated automatically from this information.
  • Please print four copies of your Customs Invoice and ensure all copies are attached securely to your parcel, in an envelope separate from the Shipping Label.
  • Alternatively, if you are a commercial customer and produce your own Customs Invoices, please feel free to use your own instead.

Consignments of a total value of 1000 € and above must be accompanied by an export declaration. This document must be requested from the German Customs authority.

Please note: Due to the large number of destinations, we are unable to give country-specific customs advice. For more detailed information on customs documentation, please get in touch with the relevant customs authority. Certain countries may require additional documentation depending on what you are sending. Please check for full customs information. You can usually refer to a country's government website, or contact customs directly.

Which documentation is needed?

You can check what documentation you need at-a-glance using the table below.

Service EU Shipments Rest of the World Shipments
DHL Shipping Label - attach one to parcel, ask the driver to sign a copy to retain for your records Shipping Label - attach one to parcel, ask the driver to sign a copy to retain for your records

Customs Invoice - ensure all four copies are attached securely to your parcel, in an envelope separate from the Shipping Label
UPS Shipping Label - attach one to parcel, ask the driver to sign a copy to retain for your records Shipping Label - attach one to parcel, ask the driver to sign a copy to retain for your records

Customs Invoice - ensure all four copies are attached securely to your parcel, in an envelope separate from the Shipping Label
TNT documentation Receiver Copy - attach to parcel

Sender Copy - keep signed for your record

Other Copies - give to driver
Receiver Copy - attach to parcel

Sender Copy - keep signed for your record

Other Copies - give to driver

Customs Invoice - ensure all four copies are attached securely to your parcel, in an envelope separate from the Shipping Label
TG Flex N/A Shipping Label - attach one to parcel, ask the driver to sign a copy to retain for your records

Customs Invoice - ensure all copies are attached securely to your parcel, in an envelope separate from the Shipping Label
TG D Flex N/A Receiver Copy - attach to parcel

Sender Copy - keep signed for your record

Other Copies - give to driver

Customs Invoice - ensure all four copies are attached securely to your parcel, in an envelope separate from the Shipping Label
USPS N/A UPS Shipping Label/Air Waybill - attach one copy to your parcel, hand one copy to the driver

USPS Shipping Label - attach one copy to the parcel

Collection Manifest If you have booked a collection with UPS, keep one signed copy for your records.
Packing List/Customs Invoice- attach 4 copies (separately from the shipping label) to the outside of your parcel, preferably in a plastic wallet or envelope

Need help?

We have lots of information to help you. If you’re shipping outside of the EU for the first time, you may find our Customs Advice page helpful. If you’re unsure about what to do with your documentation, you can email us, talk to us on live chat or call us on 069 9050 6780 Monday-Friday 9-5:30pm and we’ll be happy to help.

Don't have a printer?

We can arrange for all documents to be posted to you if you book your collection in advance. Simply call us on 069 9050 6780 or email sales@transglobalexpress.de and we’ll be happy to help.

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